Shipping policy

📦 Shipping & Delivery Policy – Gymbros.pk

At Gymbros.pk, we aim to provide a simple, transparent, and reliable home-delivery experience across Pakistan. Please read the following shipping terms before placing your order.

1. Order Processing & Confirmation

Orders are processed after confirmation by our team.

Orders placed outside business hours, on weekends, or on public holidays may be processed on the next working day.

For certain large, expensive, heavy, or oversized products, our team may contact you through WhatsApp or phone before dispatch to confirm your order, delivery details, and any applicable shipping charges.

2. Delivery Time

Lahore Orders

Orders within Lahore are normally delivered within 48 hours after order confirmation.

Outside Lahore

Orders to other cities in Pakistan are normally delivered within 3–4 business days.

Remote or Certain Areas

Some areas of Pakistan may require additional delivery time depending on:

  • Location

  • Courier coverage

  • Accessibility of the delivery area

  • Parcel size and weight

  • Weather conditions

  • Courier delays

  • Public holidays or unusually high order volumes

Therefore, delivery to some locations may take longer than the standard estimated timeframe.

Delivery times are estimates and may occasionally be affected by circumstances beyond our control.

3. Shipping Partners

Gymbros.pk works with multiple courier and logistics services depending on the product, parcel size, weight, and delivery location.

Our shipping partners may include:

  • PostEx

  • Leopards Courier

  • TCS

  • Other local or specialized logistics services for large and heavy equipment

The courier company used for your order may vary depending on your location and the type of product ordered.

4. Free Shipping

Gymbros.pk offers FREE SHIPPING on regular eligible orders across Pakistan.

There is no standard shipping charge for normal-sized parcels unless otherwise clearly mentioned.

Heavy & Oversized Parcels

Large, heavy, or oversized fitness equipment may require special transportation and therefore additional shipping charges may apply.

Because shipping costs for these products depend on the weight, dimensions, destination, and available transport service, the final shipping charge cannot always be calculated automatically at checkout.

You may place your order normally.

After receiving your order, our team will contact you on WhatsApp or phone to confirm the applicable heavy-parcel shipping charges before dispatch.

The order will only proceed according to the confirmed delivery arrangement.

5. Cash on Delivery (COD) & Open Parcel

Cash on Delivery is available on eligible orders.

Open Before Payment

Our parcels are allowed to be opened and inspected before payment.

We strongly recommend checking your parcel before paying the delivery rider.

Please check:

  • That you have received the correct product

  • The product model or variation

  • The quantity

  • Visible product condition

  • Any obvious damage

  • Included items, where reasonably possible

Once you are satisfied with the parcel, you can make the payment.

If you notice a serious issue with the parcel at the time of delivery, contact our team immediately.

6. Want to See the Product Before Ordering?

We understand that customers may want to see the actual product before placing an order, especially when purchasing expensive fitness equipment.

You can contact our team on WhatsApp and request an actual/live product video.

Our team can show you the product so you have a better understanding of its:

  • Appearance

  • Colour

  • Size

  • Features

  • Packaging

  • Overall condition and design

We encourage customers to request a video whenever they have any doubts before ordering. This helps avoid misunderstandings and false expectations after delivery.

7. No Physical Retail Outlet

Gymbros.pk does not operate a physical retail outlet or walk-in showroom.

We operate through our warehouse and provide home delivery throughout Pakistan.

Our warehouse is not intended for walk-in shopping.

If you would like to see a product before ordering, please contact us and request an actual product video through WhatsApp.

8. Delivery Address & Customer Availability

Customers are responsible for providing:

  • Correct customer name

  • Accurate phone number

  • Complete delivery address

  • Correct city and area

  • Any important delivery instructions

Please make sure someone is available to receive the parcel when the courier attempts delivery.

Gymbros.pk will not be responsible for delays or failed deliveries caused by:

  • Incorrect address information

  • Incorrect phone number

  • Customer unavailability

  • Customer refusing to answer courier calls

  • Incomplete delivery details

If a parcel has to be shipped again because of incorrect information or customer unavailability, additional re-delivery charges may apply.

9. Order Tracking

Once your order has been dispatched, tracking information may be provided through:

  • WhatsApp

  • Courier tracking link or tracking number

Tracking availability depends on the courier or logistics service used for your order.

For certain large or heavy products transported through specialized logistics services, standard online courier tracking may not always be available.

10. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, occasional delays can happen because of circumstances outside our control.

These may include:

  • Courier operational delays

  • Weather conditions

  • Road closures

  • Remote delivery locations

  • Public holidays

  • High parcel volumes

  • Unexpected transportation issues

  • Large or heavy parcel handling

If your order is taking longer than expected, please contact our customer support team and we will assist you in checking its delivery status.

11. Failed or Returned Deliveries

If a parcel is returned to Gymbros.pk because:

  • The customer provided an incorrect address

  • The customer's phone number was incorrect

  • The customer was repeatedly unavailable

  • The customer refused the confirmed order without a valid reason

  • The courier was unable to complete delivery due to customer-side issues

Gymbros.pk may require confirmation and/or additional shipping charges before sending the parcel again.

12. Large & Heavy Equipment Delivery

Large fitness equipment requires additional care during transportation.

Delivery arrangements for heavy equipment may vary depending on:

  • Product weight

  • Product dimensions

  • Destination city

  • Delivery area

  • Floor/accessibility

  • Available logistics service

Unless specifically agreed otherwise, delivery refers to transportation of the product to the agreed delivery location and does not automatically include installation, assembly, carrying to upper floors, or other additional services.

Any special delivery requirement should be discussed with our team before dispatch.

13. International Shipping

Currently, Gymbros.pk delivers within Pakistan only.

International shipping is not currently available.

14. Shipping & Returns

Shipping and delivery terms are separate from our 3-Day Return & Replacement Policy.

Customers are strongly encouraged to open and inspect their parcel before payment.

For large products that require assembly, please inspect the product carefully before assembly.

Once an assembly-required product has been assembled, it is considered used and the applicable terms of our Return & Replacement Policy will apply.

15. Contact Us

For shipping, delivery, tracking, product videos, or order-related assistance, contact our team:

📱 WhatsApp: +92 370 1838700
📞 Phone: +92 347 5415326

Our team will be happy to assist you with your order.

Important Reminder

Regular Orders: FREE SHIPPING

Lahore: Delivery within approximately 48 hours

Outside Lahore: Approximately 3–4 business days

Remote Areas: Delivery may take longer

Heavy/Oversized Products: Shipping charges are confirmed through WhatsApp before dispatch

Open Before Payment: Inspect your parcel before paying

Need to See the Product? Ask us for an actual/live video before ordering

Gymbros.pk is an online home-delivery business and does not operate a walk-in retail outlet.