🔄 Return, Replacement & Refund Policy – Gymbros.pk

Last Updated: August 11, 2026

At Gymbros.pk, we want customers to shop with confidence. Eligible items may be returned, replaced, or refunded within 3 days of delivery, subject to the terms and conditions below.

Please read this policy carefully before placing your order.

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📅 1. 3-Day Return & Replacement Period

We offer a 3-day return and replacement period.

This means you must contact us within 3 days of receiving your order if you want to request an eligible:

• Return

• Replacement

• Exchange

• Refund

Requests made after the 3-day period may not be accepted.

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📦 2. Open Your Parcel Before Payment

Our parcels are allowed to be opened and inspected before payment, where supported by the courier or delivery arrangement.

We strongly recommend checking your parcel before making payment.

Please verify:

✔️ Correct item
✔️ Correct variation or model
✔️ Quantity
✔️ Visible condition
✔️ Obvious damage
✔️ Included parts or accessories where reasonably possible

If you notice a serious visible issue at the time of delivery, please contact our team immediately.

🛡️ Check your parcel before you pay.

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🎥 3. Request an Actual Product Video Before Ordering

If you are unsure about an item, you can contact our team on WhatsApp and request an actual/live video before placing your order.

This can help you check:

• Appearance

• Colour

• Size

• Design

• Features

• Packaging

• Other visible details

We encourage customers to request a video whenever they have questions or concerns before ordering.

This helps avoid misunderstandings and false expectations after delivery.

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✅ 4. Return Eligibility

For an eligible return, the item should generally be:

• Unused

• Unassembled, where assembly is required

• Undamaged

• Complete

• In the same condition in which it was received

• In its original packaging where applicable

• With all included accessories, parts, manuals, tags, and other contents

You may also be required to provide:

• Your order number

• Phone number used for the order

• Other reasonable proof of purchase

Items showing signs of use, damage, alteration, incorrect assembly, or missing parts may not qualify for return or replacement.

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⚠️ 5. Assembly-Required Items

Certain items are supplied box-packed and unassembled for safe transportation.

🚨 PLEASE INSPECT BEFORE ASSEMBLY

Customers must carefully inspect such items before assembly.

Once an assembly-required item has been assembled, it is considered USED.

Therefore, an assembled item cannot be returned or replaced simply because:

• You changed your mind

• You do not like it

• You expected something different

• You want another option

• You expected a different size or appearance

• You no longer need it

• You assembled it and later decided you want a refund

Why?

Once an item has been assembled:

• Original packaging may be damaged or removed

• Parts may have been removed from their original packaging

• Screws, bolts, or fittings may have been installed

• Protective material may have been removed

• Components may have been connected

• The item may no longer fit properly into its original packaging

• It can no longer be treated as a new, box-packed item

Therefore:

Assembly-required items must be inspected before assembly. Once assembled, they are not eligible for a change-of-mind return, replacement, or refund.

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🛠️ 6. Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive:

• A damaged item

• The wrong item

• An incomplete item

• An item with a suspected manufacturing defect

please contact Gymbros.pk within the 3-day policy period.

We may request:

📷 Clear photographs
🎥 A video showing the issue
📦 Pictures of the packaging
🧾 Order details

If you notice a serious issue before assembly or use, do not continue assembling or using the item.

Contact our team first so we can review the issue.

Depending on the circumstances, an appropriate solution may include:

• Technical assistance

• Replacement of an affected part

• Replacement of the item

• Repair where appropriate

• Refund where applicable

The final solution will depend on the nature of the issue and the condition of the item.

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🔧 7. Customer-Caused Damage

A return, replacement, or refund may not be approved where damage results from:

• Incorrect assembly

• Improper use

• Negligence

• Physical damage caused after delivery

• Unauthorized modification

• Incorrect installation or connection

• Failure to follow instructions

• Liquid or water damage

• Use beyond stated limitations

• Normal wear and tear

Such issues are generally not considered manufacturing defects.

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🔄 8. Exchanges & Replacements

If a replacement request is approved, Gymbros.pk may provide:

• A complete replacement, or

• Replacement of the affected component or part

depending on the nature of the issue.

Our team will guide you through the applicable process.

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💰 9. Refunds

Once an approved return is received and inspected, our team will review its condition.

If the refund is approved, we will inform you of the applicable refund method and process.

Refund processing time may vary depending on:

• Payment method

• Bank processing time

• Payment service provider

• Nature of the order

Submitting a return request does not automatically guarantee a refund.

All refunds remain subject to approval after review and inspection.

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🚚 10. Return Shipping

Please do not send an item back without contacting Gymbros.pk first.

Our team will provide the applicable return instructions.

Return transportation arrangements may depend on:

• Parcel size

• Parcel weight

• Delivery location

• Reason for return

• Courier availability

For large or heavy parcels, special transportation may be required.

Any applicable return shipping arrangements or charges will be communicated before the return is processed.

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📦 11. Items Not Eligible for Change-of-Mind Return

An item may not qualify for a change-of-mind return if it has been:

❌ Used
❌ Assembled
❌ Installed
❌ Damaged
❌ Modified
❌ Altered
❌ Returned with missing parts or accessories
❌ Returned without required packaging where reasonably necessary
❌ Used in a way that affects its original condition

Assembly-required items are specifically subject to the assembly conditions described above.

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🎬 12. Unboxing Video Recommended

For valuable, large, or heavy parcels, we strongly recommend recording a continuous unboxing video.

This can help verify:

• Transit damage

• Missing components

• Incorrect items

• Packaging condition

• Other delivery-related issues

An unboxing video may help our team evaluate a claim more efficiently.

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📲 13. How to Request a Return, Replacement or Refund

To request a return, replacement, or refund, you must contact Gymbros.pk within 3 days of receiving your order.

When contacting us, please provide:

• Your name

• Order number or phone number used for the order

• Reason for your request

• Clear photographs where applicable

• A video showing the issue where applicable

Our team will review your request and provide you with the next steps.

⚠️ Please do not send a parcel back without receiving approval from Gymbros.pk first.

Unauthorized returns may not be accepted.

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☎️ 14. Contact Information

For return, replacement, refund, delivery, or order-related assistance, please contact our customer support team:

📱 WhatsApp: +92 370 1838700
📞 Phone: +92 347 5415326

You can also contact us on WhatsApp if you would like to request an actual/live video before placing your order.

Please keep your order number or ordering phone number available when contacting us so our team can assist you more efficiently.

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🛡️ Important Customer Reminder

📦 OPEN → INSPECT → CONFIRM → THEN PAY

Inspect your parcel before payment where open-parcel delivery is available.

🏗️ CHECK → CONFIRM → THEN ASSEMBLE

Assembly-required items must be inspected before assembly.

Once assembled, the item is considered used and cannot be returned, replaced, or refunded merely because of change of mind, personal preference, or expectations.

🎥 NOT SURE? ASK FOR A VIDEO

If you have any doubt before ordering, contact us on WhatsApp at +92 370 1838700 and request an actual/live video.

🔄 3-DAY POLICY

All eligible return, replacement, and refund requests must be made within 3 days of delivery, subject to the terms and conditions of this policy.

Gymbros.pk reserves the right to inspect and verify returned items before approving a replacement or refund, subject to applicable law.

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💬 Need Help?

Our team is available to assist you with questions regarding:

📦 Orders & Deliveries
🔄 Returns & Replacements
💰 Refunds
🎥 Actual Product Videos
❓ General Order Assistance

📱 WhatsApp: +92 370 1838700
📞 Phone: +92 347 5415326

Gymbros.pk — Shop With Confidence. 💪