Terms of Service

πŸ“œ Terms of Service – Gymbros.pk

Last Updated: August 11, 2026

Welcome to Gymbros.pk.

These Terms of Service ("Terms") govern your access to and use of the Gymbros.pk website, products, ordering services, customer support, and related services collectively referred to as the "Services."

Throughout these Terms, "Gymbros.pk," "we," "us," and "our" refer to Gymbros.pk. "Customer," "you," and "your" refer to any person accessing our website, placing an order, purchasing a product, or using our Services.

By accessing our website, placing an order, or purchasing from Gymbros.pk, you acknowledge that you have read and agree to these Terms together with our:

  • Privacy Policy

  • Shipping & Delivery Policy

  • Return & Replacement Policy

  • Any product-specific terms clearly communicated before purchase

If you do not agree with these Terms, please do not use our Services.

1. πŸ‹οΈ About Gymbros.pk

Gymbros.pk is an online fitness equipment and accessories store providing home delivery across Pakistan.

We sell products including, but not limited to:

  • Fitness accessories

  • Weights and strength equipment

  • Exercise bikes and cycles

  • Treadmills

  • Benches

  • Racks

  • Cardio equipment

  • Gym machines

  • Training accessories

  • Other fitness and exercise-related products

No Physical Retail Outlet

Gymbros.pk does not operate a physical retail outlet or walk-in showroom.

We operate through our warehouse and provide online ordering and home-delivery services.

Our warehouse is not intended for walk-in shopping.

If you would like to see a product before ordering, you may contact our team through WhatsApp and request an actual/live product video.

2. βœ… Eligibility to Use Our Services

By using our Services or placing an order, you confirm that:

  • You are legally capable of entering into a purchase transaction; or

  • Where appropriate, you are using the Services with the permission or supervision of a parent or legal guardian.

You may not use our website or products for unlawful or unauthorized purposes.

3. πŸ›’ Placing an Order

When placing an order, you agree to provide accurate and complete information, including:

  • Your full name

  • Active phone number

  • WhatsApp number where applicable

  • Complete delivery address

  • City and area

  • Correct product selection

  • Quantity

  • Any other information reasonably required to process your order

Submitting an order does not necessarily mean that the order has been finally accepted or dispatched.

For certain orders, particularly large, expensive, heavy, or oversized equipment, our team may contact you by phone or WhatsApp for confirmation before dispatch.

We may also contact you to confirm:

  • Product selection

  • Product availability

  • Delivery address

  • Heavy-parcel shipping charges

  • Special delivery arrangements

  • Other information necessary to complete the order

4. πŸ“² Order Confirmation

Gymbros.pk may verify orders before dispatch.

If we are unable to contact you using the information provided, dispatch may be delayed or the order may be cancelled.

Customers are responsible for ensuring that their contact information is correct and that they remain reasonably available for order-confirmation and courier calls.

5. ❌ Order Cancellation or Refusal

Gymbros.pk reserves the right to refuse or cancel an order where reasonably necessary, including situations involving:

  • Incorrect customer information

  • Suspected fraudulent activity

  • Product unavailability

  • Pricing errors

  • Website errors

  • Duplicate orders

  • Customer inability to confirm an order

  • Delivery limitations

  • Previous repeated refusal of confirmed orders

  • Misuse of Cash on Delivery services

  • Other circumstances that reasonably prevent fulfilment

If payment has already been received for an order that we cancel, the applicable amount will be refunded according to the relevant payment method and circumstances.

6. πŸ’° Prices & Product Information

We aim to display product prices, descriptions, specifications, photographs, and other information as accurately as reasonably possible.

However, occasional errors may occur.

These may include errors involving:

  • Price

  • Product description

  • Dimensions

  • Specifications

  • Stock availability

  • Colour

  • Images

  • Promotions

  • Technical information

Gymbros.pk reserves the right to correct genuine errors and update product information.

If a material pricing or product-information error affects an order, we may contact you before dispatch to explain the issue and allow the order to proceed on the corrected basis or be cancelled.

7. πŸŽ₯ Actual Product Videos

We understand that online customers may want to see a product more clearly before ordering.

You may contact our team through WhatsApp and request an actual/live product video where available.

We encourage you to request a video if you have questions about:

  • Product appearance

  • Colour

  • Size

  • Design

  • Features

  • Packaging

  • Accessories

  • Other visible product characteristics

This can help you understand what you are ordering and reduce misunderstandings or false expectations.

8. πŸ–ΌοΈ Product Images & Display Differences

We make reasonable efforts to present our products accurately.

However, the appearance of a product on your screen may vary slightly because of factors such as:

  • Screen brightness

  • Device display settings

  • Photography lighting

  • Camera settings

  • Viewing angle

  • Packaging updates

  • Minor manufacturer changes

Where the exact appearance of a product is particularly important to you, please request an actual product video before placing your order.

9. πŸ“¦ Open Before Payment

One of our key customer facilities is Open Before Payment.

Customers are encouraged to open and inspect their parcel before making payment, where the applicable courier or delivery arrangement supports open-parcel inspection.

Before paying, please reasonably check:

  • Whether the correct product has been delivered

  • Product model or variation

  • Quantity

  • Visible condition

  • Obvious transit damage

  • Included items where reasonably possible

If there is a serious visible issue, please contact Gymbros.pk immediately.

Important

Opening a parcel for reasonable inspection does not mean the customer may extensively use, install, assemble, damage, alter, or test the product beyond what is reasonably necessary for inspection.

10. πŸ’΅ Cash on Delivery

Cash on Delivery may be available for eligible orders and delivery locations.

Where Open Before Payment is available, customers may reasonably inspect their parcel before completing payment.

Customers should cooperate with the courier and follow reasonable inspection procedures so that delivery can be completed smoothly.

11. 🚚 Shipping & Delivery

Shipping is governed by our separate Shipping & Delivery Policy.

Our standard delivery estimates are:

πŸ“ Lahore

Normally within approximately 48 hours after order confirmation.

πŸ“ Outside Lahore

Normally within approximately 3–4 business days.

🏑 Remote or Certain Areas

Delivery may take longer depending on:

  • Location

  • Courier coverage

  • Accessibility

  • Weather

  • Public holidays

  • Transportation conditions

  • Parcel dimensions

  • Product weight

Delivery times are estimates and are not absolute guarantees.

12. 🎁 Free Shipping & Heavy Parcels

Gymbros.pk offers free shipping on regular eligible orders across Pakistan.

However, large, heavy, or oversized parcels may require specialized transportation.

Additional delivery charges may therefore apply to products such as:

  • Treadmills

  • Exercise bikes

  • Spin bikes

  • Ellipticals

  • Multi-gyms

  • Heavy weight machines

  • Large benches

  • Racks

  • Large weight sets

  • Other heavy or oversized equipment

Because these charges depend on factors such as product size, weight, destination, and available transport service, they may not always be calculated automatically at checkout.

After you place the order, our team may contact you through WhatsApp or phone to confirm the applicable shipping charge before dispatch.

The order will proceed according to the delivery arrangement confirmed with you.

13. πŸ—οΈ Large Products & Assembly

This section is especially important for customers purchasing large fitness equipment.

Certain products are supplied factory/box-packed and unassembled for safe transportation.

These can include:

  • Treadmills

  • Exercise cycles

  • Spin bikes

  • Ellipticals

  • Cross trainers

  • Multi-station gyms

  • Weight machines

  • Benches

  • Racks

  • Other assembly-required equipment

⚠️ Inspect Before Assembly

Customers must carefully inspect assembly-required equipment before assembling it.

Once the product has been assembled, it is no longer in the same new, box-packed condition in which it was supplied.

Assembly may involve:

  • Removing protective packaging

  • Opening sealed component packaging

  • Installing screws and bolts

  • Connecting cables

  • Attaching major components

  • Removing protective films

  • Altering original packaging

  • Making the item impossible or impractical to return to its original box-packed condition

Therefore:

🚨 Once an assembly-required product has been assembled, it is considered USED.

An assembled product cannot be returned or replaced simply because the customer changes their mind, does not like it, expected something different, wants another model, or no longer wants the product.

14. πŸ”„ 3-Day Return & Replacement Policy

Eligible products may qualify for a return, replacement, or refund request within 3 days of delivery, subject to our separate Return & Replacement Policy.

The customer must contact Gymbros.pk within the applicable 3-day period.

For eligible change-of-mind returns, products generally must remain:

  • Unused

  • Undamaged

  • Complete

  • Unaltered

  • In acceptable original condition

  • With applicable accessories and packaging

Assembly-Required Products

Assembly-required products must be inspected before assembly.

Once assembled, such products are considered used and are not eligible for a change-of-mind return or replacement.

15. πŸ› οΈ Defective or Damaged Products

If you believe a product has arrived damaged, incomplete, defective, or incorrect, please contact Gymbros.pk as soon as reasonably possible and within the applicable policy period.

We may request:

  • Order details

  • Photographs

  • Video evidence

  • Packaging photographs

  • An unboxing video where available

  • A video clearly showing the reported issue

Depending on the circumstances, an appropriate resolution may include:

  • Technical assistance

  • Replacement of a component

  • Replacement of the product

  • Repair where appropriate

  • Refund where applicable

The appropriate solution depends on the nature of the issue, product condition, and applicable policy terms.

Do Not Continue Assembly

If you discover a suspected defect, missing component, or significant damage before assembly, stop and contact us before proceeding further.

16. πŸ”§ Customer Assembly & Improper Use

Where a product requires customer assembly, the customer is responsible for following the applicable assembly and operating instructions.

Damage resulting from circumstances such as:

  • Incorrect assembly

  • Forced installation

  • Improper wiring or electrical connection

  • Unauthorized modification

  • Misuse

  • Negligence

  • Failure to follow instructions

  • Exceeding stated product limitations

  • Physical damage caused after delivery

may not be considered a manufacturing defect.

If you are uncertain about assembly, please ask for assistance before proceeding.

17. πŸ‹οΈ Safe Use of Fitness Equipment

Fitness equipment should always be used responsibly and according to its intended purpose.

Customers are responsible for:

  • Reading applicable instructions

  • Using equipment correctly

  • Ensuring appropriate assembly

  • Keeping equipment on a suitable surface

  • Observing stated user or weight limits

  • Keeping children away from equipment where supervision is required

  • Discontinuing use if a product appears unsafe or damaged

Gymbros.pk products are fitness products and are not a substitute for medical advice.

If you have a medical condition, injury, or other health concern affecting exercise, obtain appropriate professional guidance before beginning or changing an exercise program.

18. πŸ“ Product Dimensions & Suitability

Customers are responsible for reviewing available:

  • Dimensions

  • Specifications

  • Weight

  • Capacity

  • Features

  • Space requirements

  • Intended use

before ordering.

For larger products, customers should also make sure there is sufficient access and space for delivery and installation or assembly.

If you are unsure whether a product is suitable for your requirements, contact our team before ordering.

19. 🏒 Heavy Equipment Delivery & Access

Unless specifically agreed otherwise, delivery of large equipment refers to transportation to the agreed delivery location.

Standard delivery does not automatically include:

  • Assembly

  • Installation

  • Carrying equipment to upper floors

  • Special lifting

  • Crane service

  • Modification of doors or access points

  • Disposal of packaging

  • Other additional labour or services

Any special requirement should be discussed with our team before dispatch.

20. πŸ“ž Customer Responsibility for Delivery

Customers must provide accurate delivery information and be reasonably available to receive their parcel.

Gymbros.pk is not responsible for delays caused by customer-side circumstances such as:

  • Incorrect address

  • Incorrect phone number

  • Incomplete address

  • Customer unavailability

  • Failure to answer courier calls

  • Incorrect city or area information

If a parcel must be sent again because of customer-side delivery issues, additional re-delivery charges may apply.

21. 🚫 Refused & Undelivered Orders

If a confirmed order is repeatedly refused without a valid reason or returned because the customer was unavailable or provided incorrect details, Gymbros.pk may:

  • Contact the customer for clarification

  • Require additional confirmation for future orders

  • Require advance payment or shipping charges where appropriate

  • Decline future Cash on Delivery orders where reasonably necessary

This is intended to prevent misuse of courier and Cash on Delivery services.

22. 🎟️ Discounts, Promotions & Offers

From time to time, Gymbros.pk may offer:

  • Discounts

  • Promotional codes

  • Free-shipping promotions

  • Bundles

  • Limited-time offers

  • Special pricing

Promotional terms may vary.

Unless otherwise stated:

  • Promotions cannot necessarily be combined

  • Promotions may have expiry dates

  • Stock may be limited

  • Promotional eligibility may vary by product

  • We may correct genuine promotional or pricing errors

23. 🧾 Billing & Account Information

You agree to provide current, accurate, and complete information for your purchases.

You are responsible for keeping your account details reasonably secure where an account feature is available.

You must not intentionally provide false or fraudulent customer, billing, or delivery information.

24. πŸ” Personal Information & Privacy

Your personal information is handled according to our Privacy Policy.

By using our Services, you acknowledge that certain information may need to be processed or shared with service providers such as:

  • Shopify

  • Courier companies

  • Logistics companies

  • Payment providers

  • Communication providers

  • Analytics or marketing services

where reasonably necessary to operate our business and provide the Services.

25. πŸ”— Third-Party Services & Links

Our website may contain or use third-party services, tools, links, courier tracking systems, payment services, social media platforms, or other external resources.

Third-party services operate under their own terms and privacy practices.

Gymbros.pk does not control independent third-party websites and is not responsible for their content, availability, privacy practices, or independent actions.

26. ©️ Intellectual Property

Unless otherwise stated, the content made available through Gymbros.pkβ€”including our:

  • Brand name

  • Logos

  • Website copy

  • Graphics

  • Product presentation

  • Original photographs

  • Original videos

  • Page designs

  • Marketing material

is owned by Gymbros.pk or used with appropriate authorization.

You may not copy, reproduce, distribute, republish, commercially exploit, or impersonate Gymbros.pk content without appropriate permission, except where permitted by law.

27. ⭐ Reviews, Feedback & Submissions

If you voluntarily submit a product review, testimonial, comment, suggestion, photograph, or other feedback to Gymbros.pk, you confirm that the content you provide is lawful and that you have the right to provide it.

You must not submit content that is:

  • Fraudulent

  • Defamatory

  • Abusive

  • Threatening

  • Illegal

  • Malicious

  • Infringing on another person's rights

  • Containing malware or harmful code

We may moderate or remove content from our own platforms where reasonably necessary.

28. 🚫 Prohibited Uses

You may not use Gymbros.pk or our Services to:

  • Commit unlawful activity

  • Commit or attempt fraud

  • Provide intentionally false information

  • Interfere with website security

  • Introduce malware or malicious code

  • Scrape or exploit the website unlawfully

  • Impersonate another person

  • Violate intellectual-property rights

  • Harass or threaten others

  • Abuse our customer-support team

  • Misuse Cash on Delivery services

  • Attempt unauthorized access to our systems

Serious violations may result in restriction or termination of access to our Services.

29. ⚠️ Website Availability

We aim to keep Gymbros.pk accessible and functioning properly.

However, we do not guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical problems

  • Hosting issues

  • Network outages

  • Security issues

  • Third-party service interruptions

  • Circumstances outside our reasonable control

30. πŸ›‘οΈ Limitation of Liability

To the fullest extent permitted by applicable law, Gymbros.pk will not be responsible for losses resulting solely from:

  • Customer misuse of a product

  • Improper assembly

  • Unauthorized modification

  • Failure to follow applicable instructions

  • Use beyond stated product specifications or limitations

  • Customer-provided incorrect delivery information

  • Events outside our reasonable control

Nothing in these Terms is intended to exclude or restrict any right, remedy, obligation, or liability that cannot lawfully be excluded or restricted under applicable law.

31. 🀝 Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, or expenses reasonably arising from your unlawful misuse of our Services, violation of these Terms, infringement of another person's rights, or fraudulent activity.

This provision does not limit any mandatory rights available to consumers under applicable law.

32. 🌦️ Events Beyond Our Reasonable Control

Gymbros.pk will not be responsible for delays or failure to perform obligations where performance is prevented or materially affected by events reasonably outside our control.

Examples may include:

  • Severe weather

  • Flooding

  • Road closures

  • Natural disasters

  • Courier disruption

  • Transportation disruption

  • Government restrictions

  • Internet or telecommunications outages

  • Civil disturbance

  • Other comparable events beyond reasonable control

We will make reasonable efforts to manage affected orders where possible.

33. βš–οΈ Governing Law

These Terms and your use of Gymbros.pk are governed by the applicable laws of Pakistan.

Any dispute will be handled according to the applicable laws and legal procedures of Pakistan and before a court, tribunal, consumer forum, or other authority having lawful jurisdiction.

Nothing in these Terms is intended to prevent a customer from exercising any mandatory consumer rights available under applicable law.

34. βœ‚οΈ Severability

If any provision of these Terms is determined by a competent authority to be invalid, illegal, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

35. πŸ“„ Entire Agreement & Related Policies

These Terms should be read together with our:

  • Privacy Policy

  • Shipping & Delivery Policy

  • 3-Day Return & Replacement Policy

  • Any additional terms clearly displayed for a specific product, promotion, or service

If a specific product or promotion contains clearly stated additional conditions, those conditions may apply together with these Terms.

36. πŸ”„ Changes to These Terms

Gymbros.pk may update these Terms from time to time because of changes in:

  • Business practices

  • Products

  • Website functionality

  • Delivery methods

  • Technology

  • Applicable legal or regulatory requirements

When these Terms are updated, we will revise the "Last Updated" date at the top of this page.

The version in effect when your transaction occurs will apply subject to applicable law.

37. πŸ“ž Contact Us

If you have questions about these Terms, a product, an order, shipping, returns, or any other Gymbros.pk service, please contact us:

πŸ“± WhatsApp: +92 370 1838700
πŸ“ž Phone: +92 347 5415326

Website: Gymbros.pk

πŸ’ͺ Important Customer Reminder

Before ordering from Gymbros.pk, please remember:

πŸ“¦ Open Before Payment
Inspect your parcel before paying where open-parcel inspection is available.

πŸŽ₯ Actual Product Videos Available
Not sure about a product? Ask our team for an actual/live video before ordering.

🚚 Home Delivery Across Pakistan
Gymbros.pk operates online and does not have a walk-in retail showroom.

🎁 Free Shipping on Regular Eligible Orders
Heavy and oversized products may have additional delivery charges confirmed through WhatsApp before dispatch.

πŸ”„ 3-Day Return & Replacement
Eligible products may qualify according to our Return & Replacement Policy.

⚠️ Inspect Assembly Products Before Assembly
Once an assembly-required product has been assembled, it is considered used and cannot be returned or replaced merely because of change of mind, preference, or expectations.

CHECK β†’ CONFIRM β†’ THEN ASSEMBLE

By placing an order with Gymbros.pk, you acknowledge that you have had the opportunity to review these Terms and our applicable store policies.