Contact
How Can We Help?
Have a question about a product, your order, delivery, returns, or anything else? Our team is here to help. Send us a message below or contact us directly through WhatsApp.
Customer Support
Available Daily: 09:00 AM – 10:00 PM
WhatsApp : +92 3701838700
Phone Support : +92 3475415326
Address : Toheed park Gulshan - e - ravi LAHORE
Business Name: RAFIL S.TRADERS
How long does delivery take?
For orders within Lahore, delivery usually takes up to 48 hours.
For orders outside Lahore, delivery usually takes 3–4 business days.
Delivery to some areas of Pakistan may take a little longer depending on the location and courier coverage.
Do you offer free shipping?
Yes, we offer free shipping on regular orders across Pakistan.
For heavy or oversized parcels, additional shipping charges may apply. After you place your order, our team will contact you on WhatsApp to confirm the applicable shipping charges before dispatch.
Why are shipping charges different for heavy products?
Large and heavy fitness equipment requires special handling and transportation. Shipping charges can vary depending on the product weight, parcel size, and delivery location.
Our team will contact you on WhatsApp after your order is placed and confirm the shipping cost with you.
Do you have a physical outlet or showroom?
No. Gymbros.pk does not have a physical retail outlet or walk-in showroom.
We operate through our warehouse and provide home delivery across Pakistan.
Can I visit your warehouse?
Our warehouse is not a retail outlet or showroom for walk-in shopping. We provide products through our online ordering and home delivery service.
If you would like to see a product before ordering, you can contact our team and request an actual product video.
Can I see the actual product before ordering?
Yes. You can contact us on WhatsApp and request a live or actual video of the product before placing your order.
This allows you to see the product more clearly and know exactly what you are ordering.
Can I open my parcel before payment?
Yes. Our parcels are allowed to be opened and inspected before payment.
You can check the product before making payment so you can shop with confidence.
What if I have questions before placing my order?
You can contact our team through WhatsApp or phone for product information, specifications, videos, delivery details, or any other questions before placing your order.
We are happy to help you choose the right product.